Waveserve Global Privacy Policy

This Privacy Policy outlines how Waveserve handles your personal information in accordance with applicable privacy laws. References to "Waveserve," "we," "us," or "our" pertain to:

1. Residents of the European Economic Area (EEA) or the United Kingdom: Waveserve is a product of Thinkshifts Limited, registered under company number 15234537 at 128 City Road, London, United Kingdom, EC1V 2NX.
2. Residents outside the EEA and the United Kingdom: Waveserve is also a product of Thinkshifts Limited, a UK-based company.

Contact details can be found in the "Contact Us" section below.

This Privacy Policy explains how we collect, use, and share your personal data, as well as your rights and responsibilities regarding that data. If you have any issues regarding this privacy policy, do email us early enough at legal@waveserve.io. Additional country-specific terms may apply (see Jurisdiction-Specific Provisions section).

By accessing our website (www.waveserve.io) or using our mobile application (collectively, the "Services"), you agree to this Privacy Policy and our Terms of Service. You acknowledge that your personal data will be collected, used, and disclosed as described herein. Note: you must be 18 years or older to use the Services.

Waveserve reserves the right to update this Privacy Policy periodically. Changes will be reflected on our website, and significant updates may be communicated to you via your account, registered email, or other channels. Please review this policy and your account regularly.

1. Collection of Personal Data

Information You Provide Directly

We collect personal data when you pre-register or register with Waveserve, including:

• Name, email address, location, phone number, and other contact details.
• Date of birth and gender.
• Payment details (processed via third-party providers known as Stripe).
• Location preferences, occupation, skills, work experience, education, and other task-related details.

In some regions, you may optionally upload a photo or video for your Waveserve profile. It is your responsibility to ensure that your account information remains accurate and up to date.

Usage Data

To enhance our services, we collect information about how you use the Services, such as:

• Transactions, task bids, comments, feedback, and activity logs.
• Reviews and references from our "Review" feature.
• Information provided via task offer forms or other submissions.

Automatically Collected Data

We gather additional data via cookies and other technologies, including:

• Device and connection information, such as IP address, browsing history, and device identifiers.
• Usage metrics, such as time spent on specific pages and interactions with content.
• Location data, including GPS-based precise locations if enabled.

Refer to the "Cookies and Similar Technologies" section for more details on our tracking practices.

Third-Party Data

We may receive additional data from:

• Social media accounts linked to your profile.
• Background check and identity verification providers.
• Public records and marketing partners.

2. Use of Personal Data

• Identification and Authentication - To verify your identity and enable secure access to the Services.
• Service Improvement - To analyze usage patterns, develop new features, and optimize the user experience.
• Security - To protect users and ensure the integrity of the Services.
• Customization - To deliver personalized content and advertising tailored to user preferences.
• Legal Compliance - To comply with legal requirements, court orders, and regulatory obligations.
• Communication - To notify you about updates, promotions, or changes to our Services. Marketing communications will only be sent with your consent.
• Payments - To process transactions and ensure proper billing and invoicing.
• Research and Analytics - To conduct user research, analyze trends, and enhance marketing strategies.
• Public Interaction - When you post publicly on the Services (e.g., tasks, bids, comments), your content, including your user ID, is visible to other users and may be accessible by the general public. Please exercise caution when sharing information publicly.
• Reviews and Ratings - We compile user reviews and feedback to generate aggregate ratings that are publicly displayed on your profile.

3. Profiling and Data Analytics

We may analyze your data to understand user behavior, identify market trends, and develop targeted marketing strategies. Data analytics may involve the following:

• Aggregating non-personally identifiable information for reports.
• Creating "look-alike" audiences for marketing campaigns.

Sensitive data is excluded from analytics.

4. Cookies and Similar Technologies

Waveserve employs cookies and similar tracking technologies for various purposes, such as accessing your information when you sign in, maintaining your preferences, delivering tailored content, analyzing our user base, and enhancing our services. These technologies are also utilized when you interact with our affiliate service providers (e.g., linking your Waveserve account with your Facebook profile) as outlined below.

Types of Cookies and Similar Technologies

• Strictly Necessary Cookies - Essential for the proper functioning of our Services. They enable access to our website, services, and mobile app, identify irregular site behavior, prevent fraudulent activities, enhance security, and support functionalities like saved searches.
• Functionality Cookies - Enhance your experience by recognizing you when you sign in, keeping you logged in, and remembering your preferences, interests, or past activities.
• Performance Analytics Cookies - Monitor the performance of the Services, analyze usage patterns, improve content and design, and evaluate feature popularity.
• Advertising Cookies - Deliver personalized ads tailored to your interests. These cookies assess the relevance of ads and allow opting out via browser settings or third-party tools.

To manage cookies and tracking, adjust your browser or operating system settings. To prevent data collection by Google Analytics, use the opt-out browser add-on available via this link. For managing Google account data, visit this page.

5. How We Share Your Personal Data

Waveserve may share the personal data we collect as follows:

• Waveserve Affiliates: Shared with affiliated companies.
• Service Providers: Disclosed to third-party providers for business, verification, technical support, or service operation.
• Analytics Partners: Certain data is processed by analytics services (e.g., Google Analytics) to understand and improve service usage. Learn more about Google’s practices or opt out via their add-ons.
• Advertising Partners: We collaborate with advertising partners to deliver personalized ads. You can opt out through platforms like the Network Advertising Initiative or Digital Advertising Alliance.
• Other Third Parties: Shared for marketing initiatives, aggregate data purposes, or compliance with legal obligations.
• User Sharing: Information like ratings or reviews may be shared with users, particularly in legal or authorized situations.
• Legal Matters & Safety: Disclosed for legal processes, law enforcement, or safety investigations.
• Sale or Transfer of Business: Shared during mergers, acquisitions, insolvency, or related events.
• With Your Permission: Shared as required to deliver requested services.

6. Security

Your account is password-protected to ensure privacy and security. While we take reasonable measures to safeguard personal data from unauthorized access or interception, we cannot guarantee complete protection against breaches, viruses, or interception. Transmitting personal data is done at your own risk, and you are responsible for maintaining your account security, including passwords.

7. Third Parties

Our Services may include links to third-party websites or services (e.g., Stripe for payments). These third parties have their own privacy policies. When interacting with these platforms, their terms and policies govern the use of your data. Waveserve is not responsible for the privacy practices of these entities, and we recommend reviewing their policies before sharing personal data.

Financial transaction fulfillment (in which we are currently supported by Stripe, who processes your Personal Information in accordance with its own privacy policy via this link) and related chargeback and collection services; and to otherwise help us provide the Waveserve Platform.

8. International Transfers

When using the Services, some personal data may be transferred outside your region to other Waveserve entities (e.g., headquarters in United Kingdom) or service providers. We take steps to ensure the safety of your data during such transfers. In cases where the destination country lacks equivalent data protection laws, we rely on "standard contractual clauses" approved by relevant authorities.

9. Marketing Preferences

When you register for Waveserve, you can choose whether to receive marketing communications about our services and offers. These preferences can be managed at any time under "Notification Settings" in your account or by selecting "unsubscribe" in marketing emails. Please note that even if you opt out of receiving marketing materials, Waveserve may still send you important administrative and account-related communications.

10. Your Rights and Choices

Rights in Specific Jurisdictions

• Access, update, or edit the personal data we hold about you.
• Restrict our processing of your data or request its deletion, including permanently deleting your account.

To request a copy of your personal data in a portable format, email us at legal@waveserve.io. For deletion requests, you can also email us at the same address.

Alternatively:

If you’re certain you want to delete your Waveserve account, follow these steps:

• Login on the app.
• Click on the Account icon.
• Select Settings.
• Click 'Delete my account'.

If you have given your consent for data processing, you can withdraw it at any time. Additionally, you may object to data processing based on legitimate interests. However, these rights might be limited in certain circumstances, such as when:

• Legal obligations or compelling legitimate interests require us to retain the information.
• Requests are excessive, repetitive, or compromise the privacy of others.

Deleted information may persist in residual copies on our active and backup systems for a limited time to safeguard against accidental or malicious destruction. For concerns or more information about how we manage your personal data, contact us at legal@waveserve.io.

Location Information

You can disable location-sharing through your device’s operating system settings at any time.

Do Not Track

As there is no universal standard for responding to "Do Not Track" signals, Waveserve does not respond to such signals.

11. Data Retention

We retain your personal data only as long as necessary for the purposes it was collected or lawfully processed. Retention decisions are influenced by:

• Legal and regulatory requirements.
• Applicable statutes of limitation for legal actions.
• Our ability to defend against legal claims.
• Industry best practices.
• Operational needs.

When personal data is no longer required, we will securely delete, destroy, or anonymize it in accordance with applicable laws.

12. Children’s Privacy

Waveserve does not knowingly collect, store, or use personal data from children under the age of 18, and our services are not designed for individuals in this age group. If you become aware that a child has provided personal data in violation of this policy, please notify us immediately using the contact details below.

13. Contact Us

For questions about this Privacy Policy or how we process your personal data, contact us at:

• Within the EEA, United Kingdom, or Globally:
• Email: legal@waveserve.io
• Phone: +447762382209
• Address: Thinkshifts Limited, 128 City Road, London, United Kingdom, EC1V 2NX

14. Jurisdiction-Specific Provisions

A. Residents of the United States of America

• Information Handling: We handle U.S. users' personal information in compliance with U.S. laws. Waveserve is not liable for unauthorized access to your submitted information on the platform.
• Interest-Based Advertising: For details about targeted ads or to opt out, visit www.aboutads.info/choices.
• Security: Waveserve takes reasonable measures to secure your information but disclaims liability for unauthorized access or breaches. Refer to our Terms of Service for more details.

California Residents:

• Rights Under CCPA: California residents have the right to know, delete, and opt out of the "sale" of personal information under the California Consumer Privacy Act (CCPA).
• Information We Collect: This includes identifiers, customer records, demographics, internet activity, geolocation data, and inferences about preferences.
• Exercising Your Rights: To request access or deletion, email us at legal@waveserve.io or use the provided form. Include the scope of your request and verify your identity.
• Opt-Out of Data Sale: To opt out of the sale of your information, click “Do Not Sell My Personal Information.”
• Non-Discrimination: You will not face discrimination for exercising your rights.
• Shine the Light Law: California residents can request details about personal information disclosed to third parties for direct marketing purposes once annually. Email legal@waveserve.io with “California Shine the Light Request” in the subject line and include your name and address.

B. Residents of the EEA, Switzerland, and the UK

• Interest-Based Advertising: For information on opting out of behavioral ads, visit youronlinechoices.eu.
• Data Transfer: Personal data may be stored and processed in the U.S. Waveserve ensures compliance with EEA and UK data protection laws when transferring your data.
• Your Rights:
  • Access, correct, or delete your data.
  • Restrict processing or object to data use based on legitimate interests.
  • Portability of data to other platforms.
  • Lodge complaints with local data protection authorities.
• EU-US Data Privacy Framework: Waveserve complies with the EU-US Data Privacy Framework for transferring and protecting personal information. For complaints, contact legal@waveserve.io or escalate to JAMS for dispute resolution.

C. Residents of Canada

• Data Transfer: Your data may be transferred to the U.S. for processing. By using our services, you consent to this transfer.
• Custom Audience Advertising: Waveserve may use hashed data to target ads on third-party platforms. To opt out, visit youradchoices.ca/choices.
• Interest-Based Advertising: For behavioral ad opt-outs, visit youradchoices.ca/choices or download the AppChoices tool at youradchoices.ca/appchoices.